FAQ
Orders
Can I make changes after placing my order?
Unfortunately, we can’t adjust or cancel an order after it has been placed.
Please send an email to our team at peakpickleballco@gmail.com as soon as possible with your order concern, and we will help resolve the issue.
How can I fix a wrong address?
If your order has been placed, please contact our team at peakpickleballco@gmail.com.
What do I do if my order is incorrect, damaged, or lost?
Please contact our team at peakpickleballco@gmail.com. We will implement an immediate fix to ensure that the correct order or replacement is shipped to you as soon as possible.
Shipping information
When can I expect my PEAK Pro to ship?
Our facility operates Monday-Friday.
Due to our production capability, we currently try to ship all online orders the day after it is ordered, but can guarantee it will be shipped between Wednesday-Friday.
Where is my PEAK Pro built and shipped from?
All Peak Pro paddles are manufactured in Asia but hand-packaged and shipped from our headquarters in Los Angeles.
Do you ship internationally?
Not at this time.
Payments, billing & returns
What do I do if a charge is incorrect?
Contact our team at peakpickleballco@gmail.com as soon as possible.
What is PEAK Pickleball’s return policy?
We offer returns and exchanges under special circumstances. If you have any issues with your order, please reach out to our team at peakpickleballco@gmail.com, and we will do our best to make it right. We accept returns within 7 days of receiving your order. Refunds will be issued upon receiving the item back at our warehouse.
Community
Can I apply to be a Peak Pickleball brand ambassador?
Yes! Peak Pickleball Co is looking to work with creative, energetic individuals that embody our brand and want to help build our community. Please contact peakpickleballco@gmail.com for further details