Privacy Policy
Welcome to Peak Pickleball Co!
Peak Pickleball Co is owned and operated by Chip & Charge LLC.
At Peak Pickleball Co, we value your privacy and are committed to protecting your personal data. This privacy policy outlines the information we collect from you, how we collect it, how we use it, how we obtain your consent, how long we retain it, and, if necessary, with whom we share it.
By visiting our website and purchasing our products, you agree to the practices described in this privacy policy. Your use of our website and purchase of products are also subject to our terms and conditions.
This privacy policy may change periodically. Your continued use of the website after changes are made constitutes your acceptance of those changes, so please review the policy periodically. This Privacy Policy complies with all applicable federal and international laws and regulations, including the California Consumer Privacy Act (CCPA).
GENERAL INFORMATIONThe personal data collected and processed through the website:
will be managed by:
Chip & Charge LLC
Hereinafter referred to as “Peak Pickleball Co”
TYPES OF INFORMATION GATHERED
The information we collect helps us to provide our products effectively and to enhance the user experience on our website. The types of information we collect include:
Information You Provide Us: You provide information when you search, read and view content, purchase products, register as a user, subscribe to our newsletter, and/or communicate with us. This information includes:
- First and last name
- Email address
- Phone number (including WhatsApp number)
- Address (for shipping purposes)
- Payment information
- Any additional information you provide directly or indirectly through our website or online presence such as ‘cookies’.
Information Collected Automatically: By accessing and using the website, you automatically provide us with the following information:
- Device and usage information used to access the website
- Your IP address
- Browser and device characteristics
- Operating system
- Referring URLs
- Your location
- Website usage patterns
- If accessed via mobile, additional information such as mobile device ID, model, manufacturer, operating system, version information, and IP address.
Payment Information: Your payment data will be processed by our payment processors (PayPal, Stripe), which will securely process and store your data for purchasing products. Peak Pickleball Co reserves the right to contract any available payment platform, which will process your data solely for purchasing products.
See PayPal and Stripe’s privacy policies here:
Google Analytics: We use Google Analytics to collect and analyze certain types of information to enhance our website and service.
See Google’s privacy policy here:
Facebook Pixel: Our website uses the Facebook Pixel to collect user information for various purposes including statistics, user interaction analysis, personalized online services, and marketing communications.
See Facebook’s privacy policy here:
Social Media: Links and functions connected to social networks may be found on our website. It is advisable to review the privacy policies of each social network.
HOW LONG WE KEEP YOUR DATAPersonal data will be kept as necessary to deliver products and until the user closes their account or unsubscribes from our newsletter. Peak Pickleball Co may retain personal data longer if the user consents, as long as the consent is not withdrawn. We may also retain data as required by law or authority. Upon expiration of the retention period, personal data will be deleted, and certain rights cannot be enforced post-retention.
HOW WE USE YOUR INFORMATION
We use the collected information to:
- Identify you as a user
- Process payments
- Deliver products
- Manage returns and refunds
- Improve our products, website, and business operations
- Enhance user experience
- Respond to your comments or questions
- Send related information such as confirmations, invoices, updates, and support messages
- Communicate about events, offers, and news
- For marketing purposes
- Link or combine your information with data from third parties
- Protect against fraudulent, unauthorized, or illegal activities
By using the website, registering as a user, placing an order, subscribing to our newsletter, and contacting us, you consent to our collection, storage, and use of your information. You may withdraw your consent by contacting us.
HOW WE SHARE INFORMATIONWe do not sell or share personal information without user consent, except as described:
Third-Party Service Providers: We use third parties to perform certain functions, including processing payments (PayPal, Stripe), building and hosting the website, delivering products, sending emails (Klaviyo), analyzing data (Google Analytics), creating ads (Facebook, Google, TikTok, Pinterest), and providing marketing assistance.
Email Marketing: We use Klaviyo for email marketing and may share information with Klaviyo for this purpose.
See Klaviyo’s privacy policy here:
SMS Text Messages: By opting to receive SMS notifications, you consent to us sending you SMS text notifications and offers. Your phone number, name, and purchase information will be shared with our SMS marketing platform.
Business Transfers: In the event of a merger or acquisition, your information may be transferred.
Protection of Peak Pickleball Co and Others: We release personal information to comply with the law, enforce terms and conditions, or protect the rights, property, or safety of Peak Pickleball Co and others.
With Your Consent: Other than as described, you will receive notice when personally identifiable information might be shared with third parties.
Anonymous Information: We use anonymous information to help us administer and improve the website and for business purposes.
Email Address: We do not rent or sell email addresses.
PROTECTING YOUR INFORMATIONWe use Secure Sockets Layer (SSL) software to protect information during transmission. We restrict access to personal information to authorized personnel and follow industry standards to protect personal information during transmission and storage. However, no method is 100% secure.
RIGHTSUsers have the right to access, rectify, download, delete, restrict, and object to the processing of their information. Users can exercise these rights by contacting us.
CHILDREN’S ONLINE PRIVACY PROTECTIONWe comply with the CCPA regarding minors' data. We do not collect information from children under 13 without parental permission. If we learn that a child under 13 has provided personal information without parental consent, we will delete the information and terminate the account.
THIRD PARTIES
This policy addresses only the use and disclosure of information we collect. If you disclose information to others, different rules may apply. Peak Pickleball Co is not responsible for third parties' privacy or security practices.
CONTACT US
If you have questions or concerns about this privacy policy, please contact us:
Peak Pickleball Co
peakpickleballco@gmail.com